While we are confident that every piece from the House of ManLuu will meet your highest expectations, we understand that exchanges or returns may occasionally be required.
Please note that requests for exchanges or returns should be made within 10 days after the delivery of your order.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Refunds will not be made for broken or damaged items with scuffs, marks, scratches or signs of wear. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once your returned or exchanged item has been received and processed you will receive a notification email. Please allow 24 to 72 hours for processing your request. You will receive a follow-up email with detailed information about your exchange, store credit, or refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve any issues.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.